Public Offer

1. What this document is

This is a public offer — an open proposal to subscribe to NumCRM at numcrm.com and in the app at app.numcrm.com. By paying for a subscription you accept these terms in full. If you do not agree with them, do not pay.

"We" and "the service" mean the seller named in section 2. "You" and "the subscriber" mean the person or company taking out the subscription.

2. Who the seller is

The seller is the NumCRM project: the site numcrm.com and the app app.numcrm.com. For anything about the subscription, payment or refunds write to info@numcrm.com or call +380 63 369 2312. E-mail is the official channel for this contract and we answer it.

No legal-entity details are stated in this document, and no jurisdiction, registration or tax status is claimed here. This does not affect your rights: everything set out below applies regardless.

3. What you get

Access to the NumCRM web application on the plan you choose: client records, numerology calculations and reports, plus whatever your plan lists on the pricing page. Your plan is the one shown on the pricing page at the moment you pay.

This is access to a service, not a transfer of software: the source code and the rights to the application and its contents stay with us.

4. Free period

On registration you get 14 days of the Professional plan free. No card is needed or asked for at that point. There is no plan choice for the trial — it is always Professional.

If you do not take out a paid subscription, access to paid features ends after those 14 days. There is nothing for us to charge: we hold no payment details.

5. Prices and currency

Prices are shown on the pricing page in Ukrainian hryvnia (UAH). Hryvnia is the currency of the contract. The price in force at the moment of payment applies; a later price change does not affect a period already paid for.

The price on the page is the full amount we charge you. We add nothing to it at payment and do not show tax as a separate line.

If your card is issued in another currency, your bank or card scheme does the conversion at its own rate and may add its own fee. We neither set that rate nor receive that fee, so the amount on your statement may differ from the price on the site.

6. Payment

Payment is taken by bank card through the payment provider Airwallex, on its secure page. We never see or store your full card number.

The contract is concluded at the moment Airwallex confirms a successful payment. If the payment fails, no contract is concluded and no paid subscription opens; your bank knows the reason for the refusal.

7. Renewal

The subscription renews automatically: on the next billing date we charge the next period to the same card under the consent stored with Airwallex. That is what a subscription is, and you agree to it when you first pay.

Auto-renewal can be switched off at any time — see section 8. While the subscription is active and auto-renewal is on, the charge will happen.

8. Cancellation

You can cancel at any time from your account in the app. Cancelling works like this: there will be no further charges, and access continues to the end of the period you have already paid for. Cancelling does not by itself refund the unused days of that period — for money back see the Refund Policy.

If cancelling in the app does not work for any reason, write to info@numcrm.com. The date of your e-mail counts as the date of cancellation.

9. Refunds

The refund rules are in a separate document — the Refund Policy. It forms part of this offer.

10. Your data and your clients' data

The data you put into NumCRM is yours. We process it so that the service works, and we do not sell it. What we collect and on what basis is set out in the Privacy Policy.

If you enter your own clients' data into the service, you are the controller of that data and we act on your instructions. Obtaining your client's consent and telling them where their data is held is your obligation, and it is not something we can do for you.

11. What is and is not allowed

Your account is personal. In using the service you undertake not to:

• pass access to third parties or sell access to your account;
• attempt to reach other people's data, circumvent plan limits, or load the service with automated requests beyond ordinary use;
• enter data you have no right to process, or send unsolicited messages through the service;
• use the service for anything prohibited by the law of your country.

Breaking these rules entitles us to suspend access. We will tell you by e-mail before doing so, except where waiting would put other users or their data at risk.

12. Availability

We work to keep the service running continuously, but we do not enter into or claim a separate service level agreement with a guaranteed uptime percentage. Technical interruptions, including planned ones, are possible.

If a failure on our side leaves you without access for a prolonged period, write to us — we will extend your paid period by the length of the outage or refund the corresponding part of the payment. This is our rule, not an automated one: the extension or refund follows a request.

13. What we do not promise

NumCRM is a tool for running a practice. We do not promise you clients, income, growth or any particular result from using the service: that depends on your work, not on software.

We are not responsible for the content of the calculations and interpretations you produce in the service and pass to your clients, nor for the decisions they take on that basis.

To the extent permitted by law, our liability under this contract is limited to the amount you actually paid us over the previous twelve months. This limit does not affect the rights given to you by the mandatory consumer law of your country.

14. Support

Support is by e-mail at info@numcrm.com. We answer within 24 hours; messages arriving at a weekend are answered on the first working day.

15. How this offer may change

We may change these terms. A new version is published on this page with its date. A period already paid for is governed by the version in force when it was paid.

If a change affects the price or the contents of your plan, we will tell you by e-mail at least 14 days before your next billing date, so that you have time to cancel.

16. Governing law and disputes

This contract chooses neither the law of a particular country nor a particular court.

If you are a consumer, the mandatory consumer-protection rules of your country of habitual residence apply, and you may bring proceedings in the courts of your place of residence. Buyers in the EU and the UK may also approach their national consumer-protection authority.

Please write to us first: most questions are settled by e-mail within a few days.

17. Language versions

This offer is published in Russian, Ukrainian and English with the same content. If a discrepancy in meaning is found between versions, the version in the language in which you took out the subscription applies to you. If you spot a translation error, tell us and we will correct it.